People make little comments that often speak volumes. Behind their words are feelings and needs that go unexpressed. When you listen to others, listen to what may be lurking behind what they say. Nancy reminded her boss that she would be out next week for vacation – the kids are off for Spring Break. Her [...]
This was the question from Barbara, a CEO, just the other day. “I’m happy with every other area of my work – even my personal life – but I hate to deal with my boss. Can you teach me?” What you think of a person is your own personal bias or judgment and needs to [...]
A staff member doesn’t handle a problem with a customer well, and you, as the manager, are upset. You think to yourself, “Why on earth would he do such a thing? Doesn’t he know better? He should know that’s not how to deal with a customer!” Your young child is playing upstairs. You decide to [...]
Do you interrupt? Do you formulate a reply while the person is still speaking? Do you finish the person’s sentence for them? Are you busy doing something else while someone is speaking to you? Are you fully present or are you thinking about what’s for lunch or the tasks on your to-do list? Are you [...]
Do you look for what is positive or negative? Do you expect negative outcomes? Notice the little comments you make throughout the course of your day. These little comments perpetuate the unhappiness and pain you experience each day. Cynicism is a form of anger. It represents a general mistrust of the motives of others. With [...]
